Warranty Policy

Warranty Policy

Ameliana offers a four-month warranty from the date of purchase for all faulty jewellery.

• Covered issues include:
• Broken chains, clasps, or stones.
• Manufacturer errors that affect the proper use of the jewellery.
• Discoloration (excluding fading from water use).

Exclusions

• Jewellery issues occurring outside the four-month warranty period are not eligible for return or exchange due to faults.
• Lost items are not eligible for returns or exchanges.
• Natural Oxidation - All metals naturally oxidize over time, a process that can be affected by how the jewellery is cared for. Ameliana provides jewellery care advice to help customers extend the lifespan of their pieces.

Return Process

• To be eligible for a warranty exchange/return, customers must email hello@ameliana.com.au detailing the reason for the return, the online order number and photo evidence of the faulty product.
  
• Refunds can be issued to the original payment method or as an online credit matching the product's purchase value.
• Upon receipt and inspection of the returned item(s), Ameliana will send a courtesy email to confirm processing.

All metals will naturally start to oxidise over a period of time and this is out of our control.  Depending on how the jewellery is cared for, this process can be managed by following our jewellery care instructions. You can refer to our jewellery care page to better understand how to make your jewellery last for many memories to come. 

For any specific queries regarding returns, customers are advised to contact Ameliana directly via email at hello@ameliana.com.au