Privacy Policy
Privacy Policy
This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through [www.ameliana.com.au] (the “Site”).
In this Privacy Policy, we, us, or our means Ameliana, ABN: 32 380 539 664.
Personal Information We Collect
The types of personal information we may collect about you include:
- your name;
- your contact details, including email address, mailing address, street address and/or telephone number;
- your age and/or date of birth;
- your credit card details;
- your demographic information, such as postcode;
- information you provide to us through customer surveys;
- details of products and services we have provided to you and/or that you have enquired about, and our response to you;
- your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
- information about your access and use of our Site, including through the use of internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using, and the domain name of your internet service provider;
- additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, social media platforms, and/or accounts from which you permit us to collect information; and
- any other personal information requested by us and/or provided by you or a third party.
We may collect this information directly from you or from third parties.
Collection and Use of Personal Information
We may collect, hold, use and disclose personal information for the following purposes:
- to enable you to access and use our Site, associated applications and associated social media platforms;
- to contact and communicate with you;
- for internal record-keeping and administrative purposes;
- for analytics, market research and business development, including to operate and improve our Site, associated applications and social media platforms;
- to run competitions and/or offer additional benefits to you;
- for advertising and marketing, including sending you promotional information about our products and services, and information about third parties we believe may interest you;
- to comply with our legal obligations and resolve any disputes that may arise.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
- third-party service providers in order to provide their services, including (but not limited to) IT service providers, data storage providers, web hosting and server providers, debt collectors, maintenance or support providers, marketing or advertising providers, professional advisers, and payment system operators;
- our employees, contractors and/or related entities;
- our existing or potential agents, business partners, or affiliates;
- sponsors or promoters of any competitions we run;
- any party to whom our business or assets (or any part of them) are, or may be, transferred;
- courts, tribunals, or regulatory authorities in the event that you fail to pay for goods or services we have provided;
- law enforcement, courts, or regulators, as required by law or in connection with actual or prospective legal proceedings;
- third parties (including agents or subcontractors) who assist us in providing information, products, services, or direct marketing to you. This may include parties located outside Australia [including in [insert country if known]]; and
- third parties to collect and process data, such as Google Analytics or other relevant providers. This may include parties that store data outside Australia [including in [insert country if known]].
We may store personal information overseas. Where we disclose your personal information to third parties outside Australia, we will ensure the recipients comply with privacy protections substantially similar to the Australian Privacy Principles, or we will take reasonable steps to require that they protect your personal information accordingly.
Your Rights and Controlling Your Personal Information
Choice and consent:
By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. You are not required to provide personal information, but if you choose not to, this may limit your use of our Site and services.
Information from third parties:
If we receive personal information about you from a third party, we will protect it in accordance with this Privacy Policy. If you provide us with personal information about someone else, you warrant that you have their permission to do so.
Restricting use:
You may restrict the collection or use of your personal information. If you previously agreed to receive direct marketing, you may opt out at any time by contacting us using the details below.
Access:
You may request access to the personal information we hold about you. An administrative fee may apply. In some cases, as allowed under the Privacy Act 1988 (Cth), we may deny your request.
Correction:
If you believe the information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us. We will take reasonable steps to correct it.
Complaints:
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. Please include full details of the alleged breach. We will investigate and respond in writing with the outcome and any steps we’ll take to address the issue.
Unsubscribe:
To unsubscribe from our email communications, please use the opt-out link in the communication or contact us directly.
Storage and Security
We are committed to securing the personal information we collect. To prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic, and managerial procedures to protect and secure your data from misuse, interference, loss, unauthorised access, modification or disclosure.
However, we cannot guarantee the security of any data transmitted over the internet. Any transmission is at your own risk. While we take reasonable precautions, we cannot guarantee unauthorised access will never occur.
Cookies and Web Beacons
We may use cookies on our Site. Cookies are small text files stored in your browser that help personalise your experience. Cookies do not reveal your identity unless you voluntarily provide personal information. They may allow third parties such as Google or Facebook to display our ads on your social media or web browsing feeds as part of remarketing campaigns.
We may also use web beacons (also called Clear GIFs) to collect data about how you interact with our website—for example, to count visitors or monitor engagement.
Links to Other Websites
Our Site may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party websites you visit.
Amendments
We may amend this Privacy Policy at any time by publishing an updated version on our Site. Please check our Site regularly to stay informed of any changes.
For any questions or notices, please contact us at:
Ameliana and ABN: 32 380 539 664
Email: hello@ameliana.com.au